Report Fault
Contact support within 3 working days of purchase.
Technical Inspection
Our engineers verify the hardware fault and condition.
Refund / Exchange
Receive your replacement or refund in 3 days.
DOA Eligibility Criteria
- 01.Fault reported within 3 working days of purchase.
- 02.Original packaging and warranty card must be present.
- 03.Device must have no signs of physical or liquid damage.
- 04.Serial number must match our sales database records.
Missing Accessories Policy
If items such as chargers, cables, or laptop bags are not returned, the current market value of those specific items will be deducted from your total refund amount. A detailed receipt of all items received will be provided.
3-Day Refund Timeline
"Money Back in 72 Hours"
Once the technical inspection is complete and the return is approved, we initiate the refund to your original payment method immediately.
Fees
Zero / Free
Method
Original Pay