Name: Sun Traders Nepal
Address: नयाँ सडक, Kathmandu, Bagmati Province, 44600, NP
Telephone: +977-1-5321296
Price range: NPR
Rating: 4.5

Question 1

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Question 2

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Question 3

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Question 4

What is your delivery time in Kathmandu?

Accepted Answer

We deliver within 1-2 business days inside Kathmandu Valley and 3-5 business days for other areas of Nepal. Free delivery is available on orders above NPR 25,000.

Question 5

How does pay before dispatch work?

Accepted Answer

We offer a pay before dispatch option for all orders. Once your order is ready for dispatch, we will contact you for payment. You can also pay via eSewa, Khalti, bank transfer, or cards/POS.

Question 6

What is your return and replacement policy?

Accepted Answer

If you receive a defective product (Dead On Arrival) or damaged item, we will replace it with a new product. The product must be shipped back to Sun Traders with all original packing, accessories, and undamaged serial numbers. We will test the product to verify if it is Dead on Arrival and inspect for any damages due to misuse, burnouts, or wrong handling (not covered under warranty). If found defective, we will provide a replacement from the brand or suggest an alternative. If no replacement is available, a full refund will be issued. We highly recommend making an unboxing video. Inform us immediately upon receiving any defective or damaged goods. Refund charges apply for card/POS/online payments.

Question 7

What should I do if I receive a defective or damaged product?

Accepted Answer

Immediately contact Sun Traders customer service if you receive a defective (Dead On Arrival) or damaged product. We highly recommend recording an unboxing video as proof. Ship the product back to us with all original packaging, accessories, and intact serial numbers. We will test the product and, if found defective, replace it with a new unit from the brand. If replacement is unavailable, we will offer an alternative product or issue a full refund.

Question 8

Can I get a refund instead of a replacement?

Accepted Answer

Yes, you can request a refund if there is no replacement unit available for your defective product. Please note that refund charges will be applicable for card, POS, and online payments. Pay before dispatch orders will receive full refunds.

Question 9

Accepted Answer

Yes, Dell XPS 13 9350 - Intel Ultra 7 256V | 16GB RAM| 1TB SSD | Intel Arc Graphics | Touch | BKL+FPR | Office | Platinum comes with a 1-year manufacturer warranty from Dell. The warranty covers manufacturing defects and Dead on Arrival (DOA) issues. It does not cover damages due to misuse, burnouts, wrong handling, physical damage, or water damage. We provide full warranty support and after-sales service in Nepal.

Question 10

Are your products 100% authentic?

Accepted Answer

Yes, all products at Sun Traders are 100% authentic and sourced from authorized distributors, including Dell authorized channels. We guarantee genuine products with valid manufacturer warranty.

Question 11

How do I contact customer support?

Accepted Answer

You can contact Sun Traders customer support at +977-1-5321296 (phone) or lalitrajsinghi@gmail.com (email). We are available Sunday to Friday, 10 AM to 6 PM. For immediate assistance with defective or damaged products, please contact us right away.

Dell XPS 13 9350 - Intel Ultra 7 256V | 16GB RAM| 1TB SSD | Intel Arc Graphics | Touch | BKL+FPR | Office | Platinum

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